Terms of Service

1. Acceptance of Terms

By accessing or using Awesome Contacts (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms form a legally binding agreement between you and Henry Reith (trading as Awesome Contacts), based in Queensland, Australia.

2. The Service

Awesome Contacts is an AI relationship intelligence platform that helps you manage professional contacts, track interactions, and receive AI-powered networking recommendations via the Serendipity Engine. The Service includes web application access, integrations with third-party services (Gmail, Google Calendar, Office 365, LinkedIn), and any APIs or tools we make available.

3. Eligibility

You must be at least 16 years old to use the Service. By using it, you confirm that you have the legal capacity to enter into this agreement and that all information you provide is accurate.

4. Your Account

You are responsible for maintaining the security of your account credentials. Do not share your password. You are responsible for all activity that occurs under your account.

If you believe your account has been compromised, notify us immediately at support@awesomecontacts.co. We reserve the right to suspend accounts that show signs of unauthorised access or abuse.

5. Your Data & Intellectual Property

You own your data. All contact records, notes, and content you import or create within Awesome Contacts remain yours. We do not claim ownership of your data and do not sell it or share it with third parties except as described in our Privacy Policy.

By using the Service, you grant us a limited licence to process your data solely to provide the Service to you, including passing it to AI providers for inference (not training).

We own the Service. The Awesome Contacts platform, including the Serendipity Engine, all software, designs, and content we create, is our intellectual property. You may not copy, modify, reverse engineer, or create derivative works from the Service.

6. Acceptable Use

You may not use Awesome Contacts to:

• Send spam, unsolicited bulk messages, or harass individuals
• Store or process contact data without the appropriate consent from those individuals
• Violate applicable privacy laws, including GDPR, the Australian Privacy Act, CCPA, or any other applicable regulation
• Attempt to circumvent rate limits, authentication controls, or security measures
• Reverse engineer, scrape, or extract our AI models, scoring systems, or proprietary algorithms
• Use the Service for any unlawful purpose
• Impersonate any person or entity

7. AI-Generated Content

The Serendipity Engine generates message drafts, contact recommendations, and networking suggestions using AI. These are suggestions only. You are responsible for reviewing and approving all AI-generated content before acting on it or sending it to others. We are not liable for the accuracy, appropriateness, or outcomes of AI-generated content.

8. Third-Party Integrations

Connecting third-party services (Google, Microsoft, LinkedIn) is optional and subject to the terms of those services. We access only the data required to provide the integration and do not store more than necessary. You can disconnect integrations at any time from your account settings. We are not responsible for changes to third-party APIs that affect integration functionality.

9. Payment & Cancellation

Paid plans are billed monthly or annually via Stripe. All prices are shown in USD unless otherwise stated. You can cancel your subscription at any time from your account settings.

Cancellation takes effect at the end of your current billing period. You retain access to paid features until then. We do not offer refunds for partial billing periods, except where required by applicable consumer law.

We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

10. Suspension & Termination

We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law. We will provide notice where reasonably practicable.

You may delete your account at any time from your account settings. Upon termination, your data will be deleted within 30 days in accordance with our Privacy Policy.

11. Disclaimer & Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of data, loss of revenue, or relationship outcomes. Our total liability to you for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the Service in violation of these Terms, your violation of any applicable law, or your infringement of any third-party rights.

13. Governing Law & Disputes

These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Service will first be attempted to be resolved informally by contacting us at support@awesomecontacts.co. If a dispute cannot be resolved informally within 30 days, it shall be submitted to the courts of Queensland, Australia, and you consent to the jurisdiction of those courts.

14. Changes to Terms

We may update these Terms from time to time. We will notify active users by email and update the “Last updated” date above. For material changes, we will provide at least 14 days' notice before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

15. General

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

No waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16. Contact

Questions about these Terms? Email support@awesomecontacts.co. We aim to respond within 2 business days.